Shamel is the leading Cloud Contact Center Solution in Egypt. We help successful companies to reach their customers from anywhere with a single interface that brings value in your conversations.
“And it’s something that will not be replaced any time soon. Human voice remains the primary way people make complex and high-value purchases. But we also have WhatsApp and soon other channels will be available on the same unique Shamel interface. The next big thing is Artificial Intelligence. We’ve worked on 40 Million call recordings to train our machine learning and we are now able to instantly know if a customer is happy or not. Very soon we will help agents with contextualized suggestions, or automate actions based on the conversation contents.
Cloud based
High-quality voice
Deployed in minutes
Crystal Clear Quality Calls
Voice Services provided only by local telecom operators & premium international carriers to get your phone numbers in every market you operate.
Streamline Your Communication
Manage voice calls and WhatsApp in a single conversation interface available in multiple languages like English or Arabic to boost your productivity and your customer experience.
15+ CRM Integrations
Seamless integration with your CRM deployed in seconds to increase the productivity of your agents and provide the best experience to your customers. 500+ APIs are also available to fit on any infrastructure.
In partnership with
Related Projects
Our success in creating business solutions is due in large part to our talented and highly committed team.
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